Standard Four

Accurate and accessible information about an RTO, its services and performance is available to inform prospective and current learners and clients.

Context

The RTO is ultimately responsible for ensuring transparent and accurate information about RTO services and performance is accessible to prospective and current learners and clients of the RTO, regardless of any arrangements to have this information distributed on behalf of the RTO.

Transparent and accurate information about RTO services and performance enables prospective and current learners and clients to make informed decisions regarding their training and/or assessment needs.

The information about RTO services and performance provided by the RTO must be relevant to and reflect the needs of the client which will vary from RTO to RTO.

How Standard Four benefits:

Learners

  • Learners can make informed choices about which RTO suits their training needs when clear and accurate information—including information about the performance of RTOs—is available.

Industry/employers

  • Employers seeking training for their staff benefit from clear and accurate information.

Providers

  • Providers benefit from fair competition in the market, knowing that they are operating in a level playing field.

Standard Four is explained in more detail in this section of the guide, including the responsibility of RTOs to:

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