Chapter 5—Completion

Introduction

This chapter focuses on the completion phase of the student’s experience with their registered training organisation (RTO); the end of their training and assessment; and the issuance of their certification. This is the fifth and final phase of the student’s journey.

The integrity of qualifications issued is critically important to students (and their employers). They need to be confident that their training and assessment has been high quality. Students want to receive their certification in a timely way to ensure they are not disadvantaged in seeking employment.

Under the Standards for Registered Training Organisations 2015 (the Standards) relevant to the completion phase of the student journey, RTOs are responsible for: