Change key staff or their contact details

It is important we have correct details about your key staff and their contact details, including their address, phone number or email address.

You need to tell us about changes to key staff or their contact details. This includes:

A general enquiry contact who students and other interested parties can contact.
A registration enquiry contact who we can contact if we require information about your registration.
People who take part in the management of your organisation (an ‘executive officer’).

Examples of executive officers include:

chief executive officer (RTO)
principal executive officer (ESOS)
company director
company secretary
compliance manager
marketing manager
training manager
People that represent your organisation in relation to the business of providing VET (a ‘high managerial agent’).

Examples of high managerial agents include:

a consultant or employee with an ongoing role related to regulatory compliance
a consultant or employee who represents your organisation at performance assessment
an agent who recruits students on your behalf.

You can check your key staff details on asqanet.

Notifying ASQA of these changes

If you need to…	...then you need to
Add or remove executive officers or high managerial agents	Complete a ‘Notification of material change or event’ form in asqanet
Change contact details of existing executive officers	Complete an ‘Update minor VET details and remove scope’ form in asqanet
Add or remove other key RTO staff or change existing contact details	Complete an ‘Update minor VET details and remove scope’ form in asqanet

You need to tell us about changes to key staff names and contact details as soon as possible.

RTOs have a maximum of 90 calendar days to tell us about this change.

Providers registered on CRICOS have a maximum of 10 business days to tell us about this change.