Anticipated default—intending students

If you have ceased delivering a course but have students who are enrolled but not yet commenced, you must:

• provide a release letter for any student who wishes to transfer to another provider
• make arrangements for the student to be offered a place in an alternative course that the student freely agrees to, and who is suitable for that course, within 14 days, or
• fully refund any intending students within 14 days of the originally agreed starting date.

Within your official transfer policy, you must state that students are entitled to transfer if:

• you fail to deliver the course as outlined in the written agreement
• there is evidence that an overseas student’s reasonable expectations about their current course are not being met.

If you default, any intending student seeking to transfer their enrolment must be granted a release free of cost. This is a requirement under Standard 7 of the National Code of Practice for Provider of Education and Training (the National Code 2018).